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Geeks Furniture Store

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Terms and Conditions

Conditions of Use Terms & Conditions

 

Terms of Sale All purchases made are subject to these terms and conditions and they do not affect your statutory rights.

 

When should i pay? All purchases must be paid in full before delivery unless Cash on Delivery has been agreed. We will continue to own, and reserve the right to repossess any goods sold from its web site until payment has been received and cleared in full. Payments are accepted on most credit or debit cards. Please allow 5 working days for clearance of personal cheques.

 

I want to return my item? You have a 7 day cooling off period. By law customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the 7 working day cooling off period, and there has been no error on our part, we will refund the cost of the item BUT NOT the handling charge or delivery surcharge, it is then the customers responsibility to return all the good/s in the original packaging to our warehouse, if this is not feasible, then we can collect the goods on your behalf, but you will be charged a collection fee of £30 or equivalent to the delivery charge, whichever is the greater for this service. . You must exercise the right to cancel an order by informing us in writing within the following period: Goods - from the date the order is accepted by us until seven days after the Goods arrive at the delivery address. Customers exercising their right to cancel an order must ensure that reasonable care is taken of the goods and that they are returned to us in an unused and as new condition complete in its original packaging and with all instructions and accessories. If a return has been authorised by us, we will refund the purchase price of the goods within 30 days of receiving and checking the goods are as new and complete.

 

If my item is damaged? We reported by email within 24 hours and noted on carriers note on delivery if possible. Please send photographic evidence if possible. Please under no circumstances sign the delivery note "unchecked" this is not recognised by carriers as sufficient to lodge an insurance claim in the case of damages. Please note that any damaged or faulty items may be replaced or refunded in line with our 7 day money back guarantee.

 

Wrong item delivered? If we sent you an item you did not order (an “incorrect” item) As soon as you find out we’ve sent you an incorrect item, you should send it back to us, and we’ll make sure that you are not charged for it. If you want to replace the item we sent you with the item you ordered, then we will (subject to having stock) send you the correct item as soon as we can.

 

Geeks 1 year Warranty

Natural influences apparent in the grain and pattern unique to the species of tree. Logs are cut to highlight these characteristics to give the wood greater dimension and visual beauty. The result will be some variation in the finish and a beautiful, prized, piece of furniture. The quoted sizes may vary by up to 5%. Natural variations in grain and color, mineral streaks, knots, pitch pockets, tiger striping, and insect markings are not considered defects of workmanship and are not covered by warranty. Normal wear and tear, changes in appearance due to the normal expansion and contraction of wood as it responds to climatic changes in the home, improper care and damage from exposure to temperature extremes are not included in our warranty. Warranty takes effect on date of invoice.


How do i look after my furniture? Due to the nature of solid wood, changes in relative humidity may cause some small movement in the timbers, great care has been taken to reduce the incidence of such occurrence, however by the very nature of the solid timbers the complete elimination is impossible.

 

All our timbers are dried to beyond acceptable moisture contents, However wood is a natural fibre and can never be 100% guaranteed against small amounts of movement. It is extremely rare that the structural integrity of our furniture will be compromised. Please avoid furniture polishes such as Mr Sheen etc, this will dry out the timbers. Please simply buff with a dry lint free cloth and use a natural Beeswax or ask the furniture delivery team and they will advise you which is the best product to use.

 

Materials used All furniture sold within our website has been made out of REAL wood, we do not use any PLY-VENEERS-MDF-CHIPBOARD, the wood thickness is between 10-20mm and all the items are extremely heavy due to this, we believe that making the furniture this way means it will last many years.

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